Privacy Policy
Who we are
Welcome to Doggo Paradise (“we,” “us,” or “our”). We operate www.thedigitalpetstore.com (the
“Website”), an e-commerce platform specializing in dog food from various brands, dog toys, and pet
accessories in India.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information
when you visit our Website or make purchases from us. By using our Website, you agree to the
collection and use of information in accordance with this Privacy Policy.
Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, postal address
Account Information: Username, password, account preferences
Payment Information: Credit/debit card details, billing address, payment history Pet
Information: Pet’s name, breed, age, dietary requirements, health conditions
Transaction Information: Order details, purchase history, delivery preferences
Communication Data: Messages, reviews, customer service interactions
2.2 Automatically Collected Information
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on site, click patterns, referral sources Location
Data: General geographic location based on IP address
Cookies and Tracking Technologies: As described in our Cookie Policy
How We Collect Information
We collect information through:
Account registration and profile creation
Order placement and checkout processes
Customer service interactions
Website usage and navigation
Email subscriptions and marketing communications
Surveys, contests, and promotional activities
Third-party integrations (payment processors, delivery partners)
How We Use Your Information
We use your personal information for the following purposes:
4.1 Order Processing and Fulfillment
Processing and completing your orders
Managing payments and billing
Coordinating delivery and shipping
Providing order updates and tracking information
4.2 Account Management
Creating and maintaining your account
Providing customer support
Managing your preferences and settings
Authenticating your identity
4.3 Product and Service Improvement
Personalizing your shopping experience
Recommending relevant products based on your pet’s needs
Analyzing website usage to improve functionality
Conducting market research and analytics
Service Providers
5.1 Service Providers
Payment Processors: To process transactions securely
Shipping Partners: To deliver your orders
Technology Providers: For website hosting, analytics, and maintenance
Marketing Partners: For email marketing and advertising services
5.2 Business Partners
Brand Partners: Dog food manufacturers and suppliers (only as necessary for order
fulfillment)
Affiliate Partners: For promotional activities and partnerships
5.3 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes, court orders, or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our Terms of Service
5.4 Business Transfers
In case of merger, acquisition, or sale of our business, your information may be transferred to the new
entity.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
SSL encryption for data transmission
Secure payment processing systems
Access controls and authentication mechanisms
Regular security audits and updates
Employee training on data protection
Payment Security: We use PCI-DSS compliant payment processors. We do not store your
complete credit card information on our servers.
Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations (typically 2 years after account deletion)
Resolve disputes and enforce agreements
You may request deletion of your account and associated data, subject to legal retention
requirements.
Your Rights and Choices
Under Indian privacy laws, you have the following rights:
8.1 Access and Correction
View and update your personal information through your account
Request a copy of the personal information we hold about you
8.2 Consent Management
Withdraw consent for marketing communications
Opt-out of promotional emails using unsubscribe links
Manage cookie preferences through your browser settings
8.3 Data Deletion
Request deletion of your account and associated data
Contact us to delete specific information (subject to legal requirements)
8.4 Data Portability
Request a copy of your data in a portable format
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and login information
Analyze website usage and performance
Provide personalized content and advertisements
Enable social media features
You can manage cookie preferences through your browser settings. Disabling cookies may
affect website functionality.
Third-Party Links and Services
Our Website may contain links to third-party websites and services. We are not responsible for the
privacy practices of these external sites. We encourage you to review their privacy policies before
providing any personal information.
Children's Privacy
International Data Transfers
Your information may be transferred to and processed in countries outside India. We ensure
appropriate safeguards are in place to protect your data during such transfers.
Updates to This Privacy Policy
Our services are not intended for children under 13 years of age. We do not knowingly collect
personal information from children under 13. If we become aware of such a collection, we will
delete the information immediately
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal
requirements. We will notify you of significant changes through:
Email notifications to registered users
Prominent notices on our Website
Updates to the “Last Updated” date
Continued use of our services after changes constitutes acceptance of the updated policy.
Compliance with Indian Laws
This Privacy Policy complies with:
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive
Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023 (when applicable)
Consumer Protection Act, 2019
Grievance Redressal
For any privacy-related concerns or complaints, you may contact our Grievance Officer:
Email: grievance@thedigitalpetstore.com
We will acknowledge your complaint within 48 hours and resolve it within 30 days.
Contact Information
For questions about this Privacy Policy or our data practices, contact us:
Company Name: Doggo Paradise
Email: privacy@thedigitalpetstore.com
Website: www.thedigitalpetstore.com
Note: Please update the bracketed placeholders with your specific business information including
grievance officer details, contact numbers, and complete business address before implementing
this privacy policy on your website.